Q When is the order you ordered?
In general period excluding A consecutive holidays, in principle, within 5 days of settlement completion, the reserved product will be shipped after arrival for two weeks.
※ The number of days is calculated from "payment completion date" instead of "order date".
※ We will send it to the "Principle as a principle and within 30 business days after payment completion".
※ In the case of multiple products order, it will be shipped all together.
※ Please note that the delivery date of the reserved product will be a guide to the last minute, so please be aware in advance.
Q Is there a price that occurs other than the display price? Is there a shipping cost?
A Display price is a tax-included price. Free shipping fee for more than ¥ 10,000 shopping, ¥ 10,000 If you're shopping, ¥ 1,000 will be added as a shipping fee.
Q I would like to check if I can order.
Check for A-mail,If you have an accountYou can check the order status from "Menu" → "Account" → "Order History".
Q I want to change the address of the delivery destination.
A If you need to change the shipping destination, promptly Customer Support MagnoliaOnline 8@gmail.comPlease contact me until you However, please be aware that the address change after order confirmation may occur separately.
Q In Stock Ikebecked Email has come after the order was confirmed
ASince I ordered an order at the same time from a large number of customers, it may not be possible to deliver products because it was rarely insight, despite ordering.
In addition, there are few unexpected products, etc.
I am very sorry, but thank you for your understanding.
Q Although I could not receive a long-term absence, what should I do?
A If the delivery company's pick-up deadline has passed, it will be returned to us. At that time, please do not accept retransmissions, so please check after confirming that you can pick it up.
Q Because I received a defective product, I want to return
Please contact Customer Support MagnoliaOnline8@gmail.com within 3 days after receiving A luggage.
In addition, please contact us by specifying the image and order number that can be checked for defective products when contacting me.
Q About color design of goods
AThe image of the product has been published in a state of closer to the actual product as possible.Please be sure to check the image of the product page for coloring and design.
※ Depending on the setting of the customer's monitor, there may be a difference in color taste.
Q Is there a price reduction in the product?
A product may change the price without notice.
You can not respond to inquiries regarding prices.
Q I want to return or replace
A About conditions and procedures for return / exchangeHerePlease refer to the.
