Returns and refunds
If you are not satisfied with the products you ordered from the online store, please contact us at the following e-mail address within 14 days. However, the reason for the return is only defective products (dirt, stains, etc.) in the product. Please attach an image of the product that is found to be incomplete in the e-mail and contact us.
E-mail address: magnoliaonline8@gmail.com
Please note that we do not accept returns of sale items.
Thank you very much for your understanding.
After sending an e-mail, as soon as confirmation is received, when it is returned,Yamato Transport Co., Ltd.You will need to use our delivery service. If you use the transfer service and purchase from overseas, we will not accept returns. Please note that we are not responsible for defective products, etc.
Return fee: 1,000 yenwill be refunded. The item to be returned can be judged to be unused and only if it is tagged. However, please note that we do not accept returns of sale items.
When you return an item, make sure it is in the same state as it was when you received it.
- Be clean (opened only in the room, antiperspirat, perfume, no makeup stains)
- Not used.
- Unconfided.
When trying on shoes, do so that the soles of the shoes do not get damaged, put them in a shoe box that is part of the product, and send them back.
1. Within 2 weeks of arrival of the product, please fill in the return reason (or image if there is a defect in the product) in the following e-mail address and bundle it with the product in the original package.
2. Tape the package firmly andYamato Transport Co., Ltd.Please request an out-of-the-way delivery.
3. Yamato Transport Co., Ltd.Call (0120-01-9625) and apply for a collection service for the goods you wish to return.Yamato Transport Co., Ltd.TA-Q-BIN Center orYamato Transport Co., Ltd.we will return it via a convenience store that is affiliated with You are responsible for the product until the package arrives at us, so please ask for proof of delivery.Please note that courier services other than Yamato Transport will not be available to be received by us and will be sent back to your address.
4. We will refund you within 10 days of the return of the item.
5. Please wait 3-7 business days (depending on peak time) after the package arrives at us and the return is processed. If the return does not meet the above conditions, the package will be sent back to the customer. When the return is accepted, a refund will be processed and a confirmation email will be sent to you.
Refunds will be refunded after arrival and confirmation process at our company.
The refund method depends on the payment method of the use, so we will guide you by e-mail you contacted.
It can take up to 10 days for the refund to complete. Please understand that it may take some time during busy periods (holidays, sales, etc.)