Agency fee
* If a single order requires purchases from multiple shops, a handling fee will be charged for each purchase.
(However, this does not apply if the product is priced at 100,000 won or more.)
example)
Purchase two products from one shop = one commission fee
Purchase two different products separately from different shops = 2 separate commission fees
■Basic estimate amount (total of 1 and 2)
1. Product price (including domestic shipping in Korea) + agency fee
| Total product price |
Fee (tax included) |
| Under 100,000 won |
1,000 yen |
| Over 100,000 won |
10% |
2. International Shipping Fees
When purchasing two or more items for one order, we will generally provide you with a quote for all items shipped together at one time.
- If you wish to have the items shipped separately, they will be treated as separate orders and additional handling fees will be incurred.
- We can provide quotes for a maximum of 10 items at a time, so if you order more than 10 items, you will be charged an additional agency fee even if they are shipped together.
- If you add paid services to the estimated price, additional charges will apply. (See optional service fees below for more information)
■ Optional service fee (tax included)
| Actual product photo 300 yen |
This is a service where you can specify the part you want to check in detail, and we will take a photo of it and send it to you. *If no special request is made, we will send you one full photo of the product as it is when it is delivered. *Up to 5 photos possible* In order to prevent damage to the product, photos will be taken while the product is still packed in vinyl, paper, etc. If you would like to open the packaging and see actual product photos, please be sure to let us know in advance. |
| Email support 500 yen |
If you have any questions or concerns about a product, we will support you by emailing the Korean shop. |
| Phone support 1,000 yen |
If you have any questions or concerns about a product, we can help you by calling the Korean shop. |
| Paid storage service: 1,000 yen (storage management fee) + 100 yen per day (storage fee per day) |
We can store your item for free for up to 30 days after it arrives, however, we will charge you a storage fee after 30 days. |
| Second-hand transaction fee: 1,500 yen ※ Only available on Traditional Chinese (Pongejand) | Flea market apps that require negotiation with sellers incur special fees. *We cannot handle any issues regarding price negotiations, returns or refunds, fraud, etc. |
| Early purchase fee: Approximately 500 to 1,000 yen | We can assist you when you need to purchase a product quickly, such as when the product is popular, or when there is a risk of the product being sold out due to low stock. |
| Limited item fee: approx. 500 to 1,000 yen |
Special handling fees will be charged for products with purchase deadlines, pre-order products, and products that can only be purchased after going through special procedures. (Additional fees based on the purchase conditions will be notified at the time of quotation.) |
| Additional inspection service: Approx. 500 to 1,000 yen |
If you specify items to be inspected after removing the product packaging (e.g. checking the buttons on clothing, turning on the product, etc.), an additional fee will be charged. (The additional fee according to the inspection conditions will be notified at the time of quotation.) |
| Must be purchased upon release for 1,000 yen | This applies when you need to purchase the product as soon as it goes on sale, such as when there is a risk that the product will sell out quickly once it goes on sale. |
| Purchase fee outside business hours: 1,000 yen | This applies if you need to purchase outside business hours (Saturdays, Sundays, Korean holidays). |
- If we determine that it is necessary to charge fees other than the basic agency fee, we will charge fees based on the number of hours required for the project.
■Free repackaging
- Korean shops sell products based on domestic shipping, so if they are shipped directly to Japan, there are many cases where the products are damaged.
We repackage and ship all items, which is a standard service and is included in the international shipping cost.
- We try to repackage items in their original packaging as much as possible, but if the item is large or the contents require inspection, it may be repackaged in a different way than the original packaging.
Please be aware of this.
■ Customs duties
- Any items that will incur customs duties when going through customs in Japan will be included in the price at the quotation stage.
- We will handle the export procedures for the goods, so you will not have to pay customs duties when you receive the goods!
- You can receive your item quickly and without worrying about paying additional customs duties!
■ Regarding sites and products for which we do not provide proxy services
- We do not accept products that cannot be purchased online (offline proxy) .
- We are unable to accept payments for products on Twenty, Instagram, Twitter, personal blogs, etc. that do not support credit card payment as it is difficult to issue receipts.
(Witchform and Fondee support different payment methods depending on the seller.)
- We cannot accept food items that are at risk of spoilage or items that exceed size restrictions for international shipping.
- We do not accept products that contain rechargeable batteries. e.g. Galaxy Watch, MacBook, etc.
- We do not handle any products that are prohibited from being exported to Japan.
- If we determine that your request is dangerous, we may decline it.
■Notes on requesting a free estimate
If you cancel a quote three times in a row (including no reply or changes), we may refuse to accept any requests from you after that. We provide free quotes.
If you do not make payment within the deadline, the order (quote) will be automatically cancelled without any charges to you.
However, providing an estimate takes a certain amount of time and money, including verifying the reliability of the seller, checking inventory, and investigating volume and weight related to delivery.
Please understand that this is to prevent mischief and to ensure a prompt response to customers.
■Cancellation and refunds
1. If the product is sold out: Even if you are able to purchase a product on some sites, your order may be canceled later if the product is sold out.
Also, there are cases where an item that was in stock at the time of quotation may be sold out at the time of actual purchase. Therefore, if you would like to purchase from us as soon as possible,
We recommend that you make payment as soon as possible (by credit card). If the item you requested is sold out and you are unable to purchase it, we will refund the amount excluding the payment fee.
2. If you change your mind: We will try our best to accommodate your request for product cancellation and refund. The Korean online stores we represent are based on domestic sales in Korea,
The return period is usually short, about 2~7 days from the date the product is received at the office. If you wish to cancel, please contact us as soon as possible.
→ If the item can still be returned, we will refund the amount excluding domestic shipping fees, agency fees, and payment fees.
However, if the item has already been prepared for shipping to Japan or the return deadline specified by the shop has passed, cancellation is not possible.
*Payment fee: 4% of the payment amount to be refunded
*Products such as made-to-order products and custom-made items are not eligible for cancellation.
■ Regarding exchanges and returns
1. If you wish to return or exchange an item after receiving it due to reasons such as product damage, product defects, or the product being different from your order:
We will do our best to accommodate your request even if the return deadline has passed. All costs, including round-trip shipping, will be borne by our company.
In that case, please contact us via LINE with a photo of the product and an explanation of the situation.
2. If the reason is due to customer's convenience: We will contact the purchase site and respond if possible. All costs such as round-trip shipping fees will be borne by the customer.
・We will not accept any returns for damage, stains, odors, etc. that occur during use.
- Made-to-order products and custom-made items are not eligible for return or exchange.
- The packaging may be torn or crushed during transportation, but if the product itself is not damaged, it will not be eligible for return or exchange.
- Returns and exchanges will not be accepted if the defect is due to usage issues such as exceeding the load capacity.
*Please note that we may not be able to accept requests for returns or exchanges that do not fall under the above categories if we deem the request to be inappropriate.