Once shipped, we will notify you by email of the tracking number.

1. Customers whose tracking number only contains numbers
Check your delivery status
Example: 362951426611
✔️It may take a few days for your order to become trackable after we ship it, so we appreciate your patience🙏

2. Customers whose tracking number begins with MR
Check your delivery status
Example: MR3403412927
✔️First, change the Language in the upper right corner to Japanese ✔️Select "Reception Number" and enter the tracking number
✔️If your tracking number is the same as your order number,

Select "Order Number" and enter your order number.

3. Customers whose tracking number starts with PKR
Check your delivery status
Example: PKR231073955

❗️ After we have shipped your order, if you have any requests or inquiries regarding delivery, such as address changes or expected delivery dates, please contact the sales office in charge, which will be determined after the package arrives in Japan.

Yes, you can! (As long as it is not for personal use and not in large quantities)
We also provide a shipping service where you send the product to our company and we will deliver it to the address you specify.
The basic fee is 2,000 yen + overseas shipping fee.

To make a request, you will also need to submit a proxy request form! After submitting it,
Please send us a LINE message and we will let you know.
In the "Please fill in any other requests you may have" section, please indicate that you would like us to use a shipping agent .
Please submit as much detailed product information as possible for shipping purposes.
As with a general quote request, you will need all product links, product names, prices, etc.
(If there is no product link, please send us a message on LINE with photos, the price, and what the product is like and when you plan to ship it.)

After the item has been shipped, please let us know the shipping company and tracking number so we can process your order more smoothly!

Unfortunately, as we are not a retailer of products, we are unable to specify or inform you of specific delivery dates.
Please note that proxy services may require additional time for shipping due to unforeseen circumstances such as seller delays, delivery errors, or defective products, so we would appreciate it if you could make your request well in advance.

Additionally, delivery may take longer due to the number of days it takes to clear customs in Japan or due to public holidays in both countries.

We apologize for the inconvenience, but our delivery is limited to within Japan. (Please contact us via LINE for more information.)
*However, delivery within Korea is possible.

Business hours are from 10:00 AM to 19:00 PM on weekdays. (Closed on Saturdays, Sundays, and public holidays)
Normally, all business is carried out on business days. If you need to purchase a product outside business hours, please be sure to write that in the request and receive prior notice.

Generally, we are unable to accept requests for fragile items as they are not covered by international shipping insurance.

However, we can act on your behalf if you agree that we will not be held responsible in the unlikely event that the product is even slightly damaged during delivery.